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FAQ - Frequently Asked Questions
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Software Installation
Deposit Funds
Trading System User Manual
Charts User Manual
Problems with Trading System
What if I've forgotten my password?
I can not login to trading platform?
What hours are the dealing desk open?
Why must I pay interest and/or when do I get interest and who
determines the amount of the interest?
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Problems with Trading System |
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If you would like to place a trade and you experience problems with the trading platform,
you can always contact our Dealing Desk at +1-800-969-8365 or 1-201-345-2201
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What if I've forgotten my password? |
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If you have forgotten your username/password,
you can always contact the Dealing Desk at +1-800-969-8365 or 1-201-345-2201
or send us an email at support@fxpremier.com.
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I can not login to trading platform? |
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Username and password for the trading platform are also case sensitive.
Please make sure you enter the correct login information.
If you are trying to access a demo account, the account might have
been expired. Please contact us to request a new demo account.
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What hours are the dealing desk open? |
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The dealing desk is open between Sunday
14:30 to Friday 16:30 Eastern Standard Time (GMT-5).
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Why must I pay interest and/or when do
I get interest and who determines the amount of the interest? |
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In the spot Forex market trades settle in
two business days. If a trader sells 10,000 euros on Tuesday, the
trader must deliver 10,000 euros on Thursday unless the position is
held open and rolled over to the next value date. As a service to
our traders, FX Solutions automatically rolls over all open
positions to the next settlement date at 5:00 PM Eastern Standard
Time. Roll over involves exchanging the expiring position for a
position expiring the following settlement date. The positions being
exchanged are not valued at the same price. If a trader is long the
currency bearing the higher interest rate, the position "being
sold" is worth more than the position being acquired. The
reverse is also true; if a trader is short the currency bearing the
higher interest rate, the trader is acquiring a position worth more
than the one "being sold". The amount of the difference
varies based on the currency pair, the interest rate differential
between the two currencies, and fluctuates day to day.
At 5:00 PM each day, funds are subtracted from or added to
accounts with open positions because of this automatic roll over. On
Wednesdays, the amount added or subtracted to an account as a result
of rolling over a position is three times the usual amount. This
"3-Day" rollover accounts for settlement of trades through
the weekend period. When there are bank holidays in either
settlement country the normal roll schedule does not apply.
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Trading FOREX